Agents will flood your lines on their terms, unless you set yours first
People pick up the phone when a problem is worth the wait. A personal agent calls over anything, and it keeps calling until it gets an answer.
Those agents are calling on behalf of your customers, and the brands that treat them that way keep their customers happy and their lines open. With AgentID, the leading model for recognizing personal agents on a call, your human customers stay first in line and get a first-class experience. It serves agents fairly and enforces the same policy on every call.
Those agents are calling on behalf of your customers, and the brands that treat them that way keep their customers happy and their lines open. With AgentID, the leading model for recognizing personal agents on a call, your human customers stay first in line and get a first-class experience. It serves agents fairly and enforces the same policy on every call.
HOW IT WORKS
Detect, verify, and route in under a second
AgentID is the leading model for recognizing AI agents on a call and keeping control of every conversation, whether a customer calls or their personal assistant does.
Detect
The model flags agent speech within a second of the call.
Verify
It confirms who the agent represents and what it may do.
Route
AgentID identifies who is calling and what they want, then applies the priorities you set. Humans first, verified agents next, and unverified agents held to whatever your policy allows.
Works with whatever answers your calls today
Our model listens to the live audio you already have, so it works on its own in front of any IVR or voice agent, and you replace nothing to start. Or pair it with APT, our Super-Reliable model for CX, and the same system that spots the agent handles the conversation.
Handle every agent your way
When a personal agent calls on your customer’s behalf, AgentID lets you serve it as well as you would serve the person, while every policy you set still holds.
Refunds and returns
An agent asks for a refund, gets a no, and calls back with a new story. You recognize it each time, and your policy holds.
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Balances and transfers
Most banks keep agents out of accounts today. You decide how far one gets, from nothing to a read-only balance to a transfer, and the line holds on every account.
Benefits and claims
An agent asks what a plan covers before its owner books a procedure. The coverage answer goes through, and the claim stays with the member.
Appointments and reservations
Agents book, move and cancel well. Let them work if you want, and your cancellation limits hold for agent and person alike.
Account changes
Address, email and phone number are the details that decide where everything else goes. You set who may change them, the customer alone or a verified agent too, and that rule holds on every call.
Repeat callers
When an agent hears no, it redials and tries another menu path. You decide whether the second call gets a fresh look or the same answer, and that rule holds every time.
Detection that learns faster than the agents do
Most voice security is a third-party scorer listening in the background. It hands you a risk score, leaves the decision to you, and knows only the voices someone already added to its list. AgentID reads the audio itself and gives you an answer, not a score.
Catches agents it has never heard
There is no registry of known voices to maintain. A voice that launched this morning is flagged this afternoon.
Costs almost nothing to run
The model runs on CPU, on hardware you already own, with no GPU to provision and no outside scoring service in the loop.
Protects real customers first
10x better than the industry at not flagging your real customers, catching one human caller in a thousand instead of one in a hundred.
Built with the super-reliability behind APT
The lab that trains APT trains AgentID. One decides who is on the line, the other handles the conversation.
