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Explore Platform
Build any way you want
Anyone on your team can build and deploy CX agents that enforce policies, retrieve verified data, and execute actions with deterministic precision—every single time.
Financial Foundation
Backed by the world’s leading enterprise investors
Our mission is supported by top-tier venture firms and strategic investors who understand the necessity of governance and deterministic reliability in enterprise technology.
Built by leading AI researchers. Trusted by leading global enterprises.
THE PLATFORM BUILT FOR CX
A unified platform
Our platform is built for how real teams work, so business, product, and engineering teams can author agents their own way without breaking the deterministic core. And because every agent is simulated, evaluated, and verified before it reaches customers, you can trust agents to behave correctly under real customer load, edge cases, and policy constraints, no matter how they were built.
APT-1 SDK
Engineering-grade control for technical teams. Script, extend, and integrate agents in Python, enforce data provenance, and test behavior, all powered by APT-1.
Agent Builder
Browser-based agent development with built-in validation. Author instructions, test against simulated APIs using GenAPI™, iterate through chat, then deploy to real systems once behavior is verified.
Vibe Builder
For CX and operations teams who need to move fast without engineering dependencies. Author outcomes and guardrails in plain language so you can define what the agent should achieve without writing code.
purpose-built for your reality
Production-grade from day one
Our platform separates authoring flexibility from deployment risk. Teams build using their preferred methods while GenAPI™ validates agents against millions of synthetic scenarios, catching issues before they reach customers.
Spec
Easily define how agents behave and what they’re allowed to do.
Structured Instructions
Author agent behavior using natural language, low-code builder, or SDK—all compiled into deterministic specifications instead of prompts that can be misinterpreted or bypassed.
APIs & Typed Actions
Connect real API schemas so agents execute with verified contracts, preventing hallucinations and ensuring agents work with real data structures, not assumptions.
Deterministic Conditions
Specify which conditions must be satisfied before actions are allowed, enforcing policy boundaries at the architectural level.
Sim
Find problems in simulation, not production.
GenAPI™ Simulation
Emulate your infrastructure without connecting to live systems to test agents quickly, safely, and repeatedly.
Generative Virtual Customers
Simulate realistic and adversarial customer behavior, testing edge cases, failures, and complex scenarios at scale.
Agent Scorecards
Measure correctness, policy adherence, and reliability across repeated runs, confirming agents meet standards before deployment.
Ship
Deploy agents with control built in, not bolted on.
Flexible Deployment
Run agents hosted, in VPC, or on-prem — all with stateless execution, zero data retention, and enterprise security standards by default.
Agent Defender
Detect and block jailbreaks, malicious prompts, and policy violations in real-time, stopping threats before actions execute.
Auditable Execution
Log every action, blocked decision, and policy check, providing complete traceability for compliance, debugging, and oversight.
Scale
Iterate safely while maintaining consistency.
Behavior Monitoring
Monitor how agents perform in actual customer conversations, catching issues that aggregate metrics miss.
Trend & Topic Analysis
Analyze conversation data to guide strategy, identifying trending topics, common pain points, and opportunities to expand agent capabilities.
Controlled Evolution
Iterate with confidence using versioned deployments, evaluation gates, and validation—no unexpected behavior in production.
The Tools for Production Readiness
Built for bulletproof launches
First, simulate live systems with GenAPI™. Then, stress-test with generative virtual customers across thousands of scenarios. Finally, measure performance with scorecards that prove deterministic reliability before deployment.
Test Case Generator
Automatically generate comprehensive test scenarios—from standard workflows to edge cases and adversarial inputs—ensuring agents are exercised across the full range of real-world conditions.
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Generative Virtual Customers
Test agents with synthetic customers that mirror real human behavior—unpredictable requests, natural escalations, edge case probing—to uncover failure modes scripted tests miss.
GenAPI™
Model real customer conversations and backend API behavior before integration, so complex flows, edge cases, and failures surface early without relying on live systems or real data.
Evaluation
Validate agents against thousands of simulated scenarios, measuring correctness, policy adherence, and reliability to catch performance regressions before deployment.
Agent Scorecards
Translate evaluation results into clear performance metrics, tracking correctness, policy compliance, and reliability over time to help teams identify issues and validate improvements.
Agent Monitor
Track live agent behavior to identify drift, policy violations, and unexpected actions, ensuring deterministic performance persists under the most complex conditions.
Compliance by Design
Secure by design. Compliant by default
The same enterprise principles that define APT-1 extend to every platform tool: data protection, policy enforcement, and verifiable operations throughout the lifecycle.
Every interaction within the platform is logged and auditable, providing the transparency regulators and risk committees require. Deploy on your infrastructure (hosted, VPC, or on-prem) to maintain complete data sovereignty, all while APT-1 enforces policy boundaries at the architectural level and validates every action before execution.
Stateless processing
Stateless processing
No storage, no training, no retention. Platform tools process interactions ephemerally, and data used during simulation and evaluation is immediately discarded after use.
Deterministic Access Control
Controlled data access
Control what agents can access during development. Typed APIs specify exactly what each agent can read, write, or modify, eliminating unauthorized data access by design.
Continuous compliance monitoring
Continuous compliance monitoring
Maintain reliability as you scale. Agent Defender provides continuous monitoring of production agents, detecting drift, threats, and policy violations to preserve compliance as volume grows.
OMNICHANNEL AND ON BRAND
Feels like one conversation—because it is
APT-1 delivers the same high-quality experience across chat and voice — so customers get consistent, accurate outcomes wherever they reach you.
The Scaled Cognition platform is built for true omnichannel customer experience. Whether a customer speaks, types, or taps, every interaction runs on the same intelligence — preserving context, enforcing logic, and producing the same correct results across channels.
Voice is not a separate system or a simplified fallback. It's powered by the same pretrained CX model trusted across digital channels, optimized for real-time interaction and enterprise control.
Voice is not a separate system or a simplified fallback. It's powered by the same pretrained CX model trusted across digital channels, optimized for real-time interaction and enterprise control.
One shared brain
APT-1 eliminates channel inconsistency. Chat, email, and voice operate with identical policies and logic beause the same intelligence powers every interaction.
Voice on par with chat
Real-time voice interactions use the full production model—same policies, same capabilities, same deterministic execution—to deliver fast, natural responses without sacrificing accuracy or control.
Multi-channel memory
The platform maintains conversation state across channels. Customers can seamlessly switch from chat to voice to email because APT-1 preserves intent, history, and context throughout.
Voice Highlights
Real-time performance — Sub-200 TTFT response latency with full-duplex streaming for natural, uninterrupted conversations
Multilingual by default — Production-quality support across 100+ languages without separate models or configurations
Flexible deployment — Hosted, VPC, or on-prem options to meet your data residency and compliance needs
Telephony-ready — Plug-and-play with closed-source and open-source ASR/TTS engines, so you're never locked into a single provider
Integrations
LiveKit for real-time audio streaming
Telephony systems such as Twilio, Telnyx, or direct SIP integration
Works seamlessly with existing CX infrastructure — no rip-and-replace required
Model + platform for CX
The full stack for better CX agents
The complete platform for creating reliable CX agents. Build them, prove they work, then run them in production—accurately, consistently, and at scale..
The CX model you can trust
Customer service requires deterministic reliability. APT-1 is the only intelligence purpose-built to answer accurately, execute correctly, and maintain consistency—without hallucinations or policy drift.
Deploy CX with expert support
Work with AI researchers and engineers, not just implementation consultants. Scaled Cognition's team brings deep technical expertise to your deployment, from system design through production optimization.
