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Super-Reliable cx
Reliability other LLMs
can't deliver
Deploy the only frontier model for customer service to build and run AI agents at scale. Hallucination-free AI that you and your customers can actually trust.
Financial Foundation
Backed by the world’s leading enterprise investors
Our mission is supported by top-tier venture firms and strategic investors who understand the necessity of governance and deterministic reliability in enterprise technology.
Built by leading AI researchers. Trusted by leading global enterprises.
THE RELIABILITY GAP
We built Super-Reliable Intelligence to give your customers the right answers every time. Every response is verified against your policies and brand standards, so your customers get the right answer — not a best guess.
the deterministic difference
Meet APT-1
APT-1 is the only frontier model for CX that eliminates hallucinations. It delivers Super-Reliable Intelligence through a standard, stateless RESTful API — correct actions, enforced policies, verifiable outcomes. Every single time. All prompts and business logic stay with you. Build with no-code, low-code, or SDKs. Run in your VPC or on-premises. Swap models at will.
Meet APT-1NATURAL CONVERSATIONS
Conversations that feel human
APT-1 delivers human-quality conversations at scale with deep context awareness, accurate intent recognition, and reliable execution.
POLICY FIDELITY
Policies that can't be broken
APT-1 can't break your rules. Permissions, constraints, and business logic are architecturally enforced.
OPEN BY DESIGN
Built to plug in, not lock in
APT-1 connects through a standard, stateless RESTful API. Your prompts, policies, and business logic stay with you. Swap models at will.
VENDOR & MODEL AGNOSTIC
Choose your strategy wisely
APT-1 is purpose-built for transactional CX and integrates into open, vendor-agnostic frameworks — so your AI architecture belongs to you, not your vendor.
Every AI agent wrapper on the market claims to be model-agnostic. In practice, they just route your queries through layers of prompt engineering they control — choosing which models to call, sometimes picking cheaper ones to protect their own margins, and locking your business logic inside their architecture along the way. Many have deep structural ties to specific model labs, so your queries get routed based on partnerships and politics — not performance.
Your prompts, policies, and workflows become their IP the moment you onboard. And when their costs spike, their latency degrades, or a better model hits the market from a rival lab? You wait. Because they control the roadmap, not you. Even if you wanted to leave, your prompts are useless outside their proprietary routing layer. You'd start from scratch.
APT-1: CONTROL WITHOUT COMPROMISE
Your stack, your rules
APT-1 is different. It integrates into open frameworks like ADK via a standard, stateless RESTful API — architecturally identical to calling any other model. Your prompts, your policies, your workflows — all of it stays with you, and all of it works outside our ecosystem, because it was never trapped inside one.
These vendors are just prompt consultancies wrapped in proprietary software. They don't have a model. They have a markup. And as foundation models get smarter, the prompt orchestration they're charging you for does less and less. Their moat is shrinking every quarter. We built the best model for transactional CX, and it fits natively into your stack — so you always keep everything you build.
Deploy without dependencies
ADK compatible for agent orchestration across any model
Standard RESTful API — stateless, same interface as any other model provider
All IP stays with you — prompts, policies, and business logic never leave your environment
No switching costs — change models or vendors without rebuilding
Control your data at every layer
Deploy anywhere — VPC, on-premises, or hosted, with full SOC 2 compliance
No shared tenancy — Your data never touches another customer's environment
Full observability, zero retention — Your infrastructure, logs, and audit trail stay with you; customer records and business rules are processed for the transaction, then immediately deleted.
Model + platform for CX
The full stack for
reliable CX
Build agents your way. Integrate APT-1 directly, use our authoring and validation tools, or partner directly with our experts, all while maintaining complete ownership of your intelligence and infrastructure.
The only model
built for CX
APT-1 guarantees what general models can't: no hallucinations, absolute policy compliance, and verified action execution.
Meet APT-1Ready for any team
Our platform allows users to build agents with no-code, low-code, and SDKs, then validate with GenAPI™ simulation, so no matter how an agent is built, you can deploy with confidence it will perform correctly.
Explore PlatformThe team behind APT-1, alongside yours
Reduce deployment risk with hands-on support from our research team. Validate real-world scenarios, solve edge cases, and create production-ready agents quickly.
Explore SupportMoments that build brands
Turn support into loyalty
Customer loyalty compounds through consistent, concierge-level experiences. APT-1 ensures accuracy and reliability in every interaction, building the trust that drives retention and lifetime value.
Banking & Finance
Trust that compounds daily
Block cards on mobile, transfer funds on web, and update accounts on phone. Perfect accuracy across every channel builds the trust customers look for.
RETAIL & E-COMMERCE
CX that drives repeat purchases
Execute returns, exchanges, and order resolutions correctly without delays, delivering the frictionless service that turns one-time shoppers into loyal customers.
TRAVEL & HOSPITALITY
Dependable service in
critical moments
Rebook flights, apply fare policies, and resolve disruptions correctly every time, providing real solutions instead of hallucinated routes that leave travelers stranded.
telecommunications
Reliability when connectivity matters"
Resolve outages, plan changes, and billing issues with perfect accuracy across every channel, giving subscribers reliable answers when they need them most.
Test without risk
Prove every agent before it goes live
Platform tools simulate realistic scenarios, validate policy adherence, and verify action execution to prove readiness before reaching customers.
Test Case & Customer Generators
Automatically create a wide range of test scenarios and synthetic customers to validate agents before going live.
GenAPI™
Run agents against thousands of simulated CX scenarios to measure correctness and policy adherence across repeated runs before production.
Agent Evaluator
Generate evaluation reports across thousands of scenarios, showing correctness scores, policy compliance gaps, and reliability patterns.
Agent Monitoring
Continuous production monitoring detects drift, policy violations, and anomalies, maintaining reliability at scale.
The BPO advantage
Win the shift in CX
APT-1 helps enterprises achieve higher containment, stronger CSAT, and reliable compliance. It delivers Super-Reliable Intelligence through agents that enforce exact policies, integrate seamlessly, and maintain consistent, on-brand experiences.
Resolve more. Escalate less. Zero hallucinations.
Every client gets the same quality — automatically.
Your infrastructure. Your data. Full observability.
Rapid deployment
POC to production in days
Skip the traditional implementation timeline. Stand up real agents using GenAPI™ simulation, validate behavior without data dependencies, and prove ROI early.
Production-grade POCs
Run real customer journeys, complex actions, and policy enforcement in production-grade POCs so stakeholders can validate outcomes quickly and move from proof to production without long rebuilds.
Accelerate buy-in
Simulate edge cases, validate correctness, and discover failure modes early, providing the comprehensive testing that lets teams scale confidently.
No rebuild required
Skip the rebuild phase. POC agents are production agents, tested and validated, ready to scale immediately without re-engineering or starting over.
FROM THE CX NEOLAB
News and insights on reliable AI
Insights, customer stories, and perspectives on where enterprise AI is headed — from the people building it.
