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Built for accuracy
Wanderlust needs certainty, not improvisation
When plans change, deterministic CX agents deliver clear answers and real solutions, not conflicting information or broken promises.
No made-up itineraries
Flight details, hotel bookings, and reservation changes always reflect live systems, not assumptions.
Policy-perfect actions, every time
Rebookings, upgrades, and cancellations execute only when availability and fare rules allow.
Confirmations travelers can trust
Travelers are told something is done only after it's verified, preventing confusion and costly escalations.
Where generic AI fails
Why most AI agents can't handle real travel
Travel is dynamic, interconnected, and time-sensitive. Generic AI agents sound confident, but break down when flights delay, bookings conflict, or policies shift mid-conversation.
One hallucination ruins the trip
A wrong departure time, fabricated upgrade, or incomplete rebooking doesn't just frustrate travelers; it erodes loyalty.
Availability is always changing
Prompt-based systems guess when seats, rooms, or upgrades aren’t explicit, leading to false options and broken expectations.
False confirmations create chaos
Confirming rebookings or cancellations before transactions complete leaves travelers stranded and support teams scrambling to fix what was never done.
Volume multiplies mistakes
During delays and peak seasons, small AI errors multiply fast, creating missed connections, incorrect rebookings, and contact centers buried in escalations.
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Deployment models
Own the AI. Deploy it your way
Build and deploy Super-Reliable CX agents in your environment — VPC, on-prem, or managed — whether you operate a single brand or an entire portfolio.
Bring CX intelligence inside the enterprise
Modernize customer experience without outsourcing control. Run deterministic AI in your environment that's aligned to your policies and risk requirements.
Eliminate third-party dependencies
Deploy in VPC or on-prem to protect payment data, loyalty profiles, and booking history—no external APIs handling your most sensitive customer information.
Compliant by design
Every refund, rebooking, and fare rule application is policy-aligned and auditable, meeting regulations, requirements, and brand promises without guesswork.
No surprises, even during surges
Model updates are versioned and evaluated before release, so holiday surges and weather disruptions don't expose untested changes to fare rules or rebooking logic.
Deliver automated CX at scale, without losing control
License the intelligence layer and deploy it in your platform, powering CX for airlines, hotels, and travel brands under your infrastructure.
Multi-client isolation by design
Enforce strict separation of data, policies, and behavior per client—no leakage, no drift, no shared-tenant risk.
Economics that scale with booking volume
Predictable, per-conversation costs without stacked retries or supervision loops means automation that protects margins as transaction volume grows.
A foundation you can white-label
Embed the intelligence layer into your offering. Airlines, hotels, and travel agents get deterministic agents under their brand, without vendor lock-in or third-party dependencies.
Common Questions
Clarity first,
no surprises later
Can the agent actually apply fare rules and rebook correctly, or does it deflect to the website?
Fare policies are enforced as hard constraints on what the agent can do — not prompt suggestions. Travelers get real resolutions across seat availability, fare class eligibility, and change fee schedules, not a redirect.
We're worried about the agent hallucinating flight options or prices that don't exist.
Values like flight numbers, route codes, and fares must be physically copied from a verified API response — our model cannot generate them. On standardized airline benchmarks, APT shows zero hallucinations on the structurally eliminated classes, and outperforms leading general-purpose models by a measurable margin.
Our contact center handles many languages — does the agent adapt automatically?
APT-1 handles close to 100 languages, and comfort statements follow the traveler's language automatically without per-language configuration. Quality can be improved further through fine-tuning on your own conversation data for high-traffic markets.
여행 고객 경험(CX)을 위한 모델 및 플랫폼
여행의 모든 과정을 책임지는 풀스택 솔루션
여행 산업에 특화된 인텔리전스로 예약, 재예약, 요금 조정 및 운항 차질 문제를 결정론적 정확도로 처리합니다.
여행자가 신뢰할 수 있는 CX 인텔리전스
APT is the only deterministic model purpose-built for travel operations, delivering accurate answers and completed requests without hallucinations or drift.
원하는 방식으로 구축하는 CX 에이전트
예약 시스템, 로열티 플랫폼, 운임 규정과 연동된 에이전트를 설계, 테스트 및 배포하세요. 에이전트의 동작, 정책, 로드맵을 완벽하게 제어할 수 있습니다.
TRAVEL CX IN ACTION
Built for the moments that make or break loyalty
APT-1 handles pre-trip bookings, in-trip disruptions, and post-trip refunds, delivering clarity and completed transactions when travelers need them most.
“That flight is available at 10:45 AM. I can hold the fare while you decide.”
Turn browsing into booking
Routes, fares, and seat availability are grounded in real-time data, so travelers get accurate options and book with confidence.
“I’ve rebooked you on the next available flight. Your new boarding pass is ready.”
Clear solutions when plans change
Flight changes, cancellations, and rebookings are executed accurately and efficiently, even during weather events and system-wide delays.
“Your room is confirmed. Early check-in is available starting at 1 PM.”
Straight answers about reservations
Hotel details, room changes, and check-in information stay consistent across channels, so travelers don't get conflicting answers from different agents.
“Your loyalty points are applied. You’ll see the upgrade reflected shortly.”
Updates done right the first time
Loyalty status, meal preferences, and contact details are updated accurately, without disrupting upcoming reservations or causing downstream errors.
연구 기반의 전문성
Proof behind the platform
우리는 AI를 슬로건이 아닌 과학으로 접근합니다. 최신 모델 연구, 엔터프라이즈 사례 연구, 결정론적 아키텍처 및 거버넌스에 대한 심층 분석을 살펴보세요.