Proof behind the platform: research, benchmarks, and insights

Every company selling an AI-powered CX agent will tell you they're "model-agnostic." The pitch is reassuring: no matter what model comes next, you'll always have the best one working for you. They swap foundation models behind the scenes. They route queries to whichever LLM fits the task. You're future-proofed. Except you're not.

The Constellation approach promises reliability by chaining AI models—but in practice it multiplies errors, latency, cost, and operational risk.

The current generation of applications built on general-purpose AI models may look solid at first glance but lean on them in the real world and they wobble.