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"Model-Agnostic" Doesn't Mean What You Think It Means
Every company selling an AI-powered CX agent will tell you they're "model-agnostic." The pitch is reassuring: no matter what model comes next, you'll always have the best one working for you. They swap foundation models behind the scenes. They route queries to whichever LLM fits the task. You're future-proofed. Except you're not.